1. $27 Custom Algo Bot + Masterclass: 180-day money-back guarantee
The current $27 Custom Algo Bot + Masterclass offer is covered by a 180-day money-back guarantee.
If you are dissatisfied for any reason, email support@traderscoaching.com within 180 calendar days after purchase from the email address used to order. We will refund the purchase price of that product to the original payment method.
You do not need to demonstrate trading losses, complete a minimum amount of training, provide screenshots, trade live funds, pass a prop-firm challenge or meet a performance condition in order to use this voluntary guarantee.
After we approve the refund, the time for funds to appear is controlled by the payment processor and your bank and can vary.
2. Other one-time add-ons and upgrades
Unless a sales page gives you a longer guarantee, one-time digital add-ons and upgrades purchased through this funnel may be cancelled for a refund within 14 calendar days after purchase by emailing support@traderscoaching.com.
We may disable future access to refunded digital products and licences. This voluntary 14-day policy does not reduce any longer or additional statutory remedy that applies because a product or service is faulty, misdescribed, not supplied with due care and skill, or otherwise fails a mandatory consumer guarantee.
3. Memberships and subscriptions
You can cancel a recurring membership at any time before the next renewal using the available account cancellation method or by emailing support@traderscoaching.com. Cancellation stops future renewal charges.
Unless a longer guarantee is advertised, the initial paid membership charge may be refunded if you request cancellation and a refund within 14 calendar days of that initial charge.
For later renewals, we do not ordinarily refund a completed billing period merely because you changed your mind after renewal, but we will provide any refund or cancellation right required by applicable law and will correct duplicate, unauthorized or erroneous charges.
If a free trial is offered, you will not be charged if you cancel before the trial expires. The price and billing frequency after the trial will be shown before enrollment.
4. Faulty, misdescribed or undelivered products and services
If a product or service is faulty, materially misdescribed, not delivered, or does not meet a mandatory legal standard, contact us promptly. Depending on the applicable law and circumstances, you may be entitled to re-performance, repair, replacement, cancellation, refund or other remedies.
Our voluntary guarantees do not replace these rights.
5. United Kingdom consumers
Nothing in this policy restricts rights that UK consumers may have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other applicable UK law.
Because our voluntary policy gives at least 14 days for one-time purchases covered by section 2 and 180 days for the current $27 product, you do not need to rely solely on a statutory change-of-mind right to request a refund during those periods.
If we introduce a product for which immediate digital delivery is intended to affect a statutory cancellation right, the checkout must obtain any express consent and acknowledgement required by law before relying on that exception.
6. Australian consumers
Our products and services come with consumer guarantees that cannot be excluded where the Australian Consumer Law applies. This includes rights and remedies that may arise where goods or services have a major or minor failure.
Nothing in this policy is intended to state or imply that Australian consumers lose statutory rights after 14 or 180 days. Time-limited guarantees in this policy are additional voluntary promises, not limits on rights that may exist under law.
7. United States consumers
This policy does not limit rights that may apply under federal or state law, including rights concerning unauthorized charges, deceptive practices, auto-renewal disclosures or cancellation.
Where a state requires additional subscription cancellation methods, renewal disclosures or notices, we will apply those requirements to customers covered by that law.
8. Chargebacks and payment disputes
Please contact us first if you believe a charge is incorrect or you want to use this refund policy. This allows us to resolve many issues quickly.
Nothing in this policy prevents you from exercising a lawful right to dispute a transaction with your payment provider. We may provide the payment provider with accurate records relating to the transaction and any refund already issued.
9. How to request a refund or cancellation
Email: support@traderscoaching.com
Please include the email address used to purchase, the product or membership name, and a short statement that you want to cancel and/or request a refund.
We aim to acknowledge refund requests within two business days.